Privacy policy

Privacy Policy

Last Updated: February 5, 2026

BloxSupply.gg (the "Site") is operated by Prism Digital LLC ("BloxSupply," "we," "us," "our"). This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit, use, or make a purchase through the Site, create an account, contact support, or otherwise interact with our services (collectively, the "Services").

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs solely with respect to the collection, processing, and disclosure of personal information.

By using the Services, you acknowledge that you have read and understand this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

"Personal information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to you. It does not include aggregated or de-identified information.

Depending on how you use the Services, we may collect:

A. Identifiers and Contact Information

  • Name
  • Email address
  • Phone number (if provided)
  • Billing address (if provided)

B. Order and Transaction Information

  • Items purchased, viewed, or added to cart
  • Order history and transaction details
  • Order notes and delivery-related information
  • Refund, cancellation, and dispute history (if applicable)

C. Account Information

  • Account login credentials (such as email and password)
  • Account preferences and settings

D. Delivery Information

  • Roblox username and other delivery details you provide to complete delivery

E. Payment Information

  • Payment method type and transaction confirmation details
  • Payment card details are not stored by us. Payments are processed securely by third-party payment processors and Shopify.

F. Communications

  • Messages sent to support (emails, tickets, chat logs)
  • Attachments or information provided for support or dispute resolution

G. Device and Usage Information

  • IP address
  • Browser type and device identifiers
  • Pages viewed, interactions, referral URLs
  • Cookie and similar technology data

2. SOURCES OF PERSONAL INFORMATION

We collect personal information from:

  • You directly (checkout, account creation, support requests, forms)
  • Automatically (cookies, analytics tools, pixels when you browse)
  • Service providers that support hosting, payment processing, fraud prevention, analytics, and customer support

3. HOW WE USE PERSONAL INFORMATION

We use personal information to:

A. Provide and Operate the Services

  • Create and manage accounts
  • Process orders and transactions
  • Deliver digital items and coordinate delivery steps
  • Send transactional communications

B. Customer Support and Dispute Resolution

  • Respond to inquiries
  • Investigate delivery issues, refunds, and disputes
  • Maintain operational records where appropriate

C. Security and Fraud Prevention

  • Detect and prevent fraud, abuse, and unauthorized activity
  • Enforce platform rules and policies
  • Protect the integrity and security of the Services

D. Marketing and Advertising (Optional)

  • Send promotional communications (opt-out available)
  • Measure advertising performance
  • Display ads on third-party platforms where permitted by law

E. Legal and Compliance

  • Comply with legal obligations and lawful requests
  • Establish, exercise, or defend legal claims
  • Maintain business records for compliance purposes

4. COOKIES AND SIMILAR TECHNOLOGIES

We and our partners use cookies and similar technologies to operate the Site, remember preferences, provide analytics, and support marketing.

You can manage cookies through your browser settings. Some cookies are required for the Site to function properly.

If your browser supports Global Privacy Control (GPC), we treat it as an opt-out signal for targeted advertising where required by law.

5. HOW WE DISCLOSE PERSONAL INFORMATION

We disclose personal information only as necessary for legitimate business purposes, including:

A. Platform Infrastructure

Our store is hosted on Shopify, which processes personal information to provide commerce-related services.

B. Service Providers

Including:

  • Payment processors
  • Fraud prevention providers
  • Customer support tools
  • Analytics services
  • Cloud hosting and data storage providers

C. Marketing and Advertising Partners

Limited information may be shared or collected via pixels for advertising measurement or targeting, subject to your rights.

D. Legal and Safety Purposes

To comply with law, protect users, prevent fraud, or respond to lawful requests.

E. Business Transfers

If the Services are involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction.

6. MARKETPLACE OPERATIONS

The Site operates a marketplace-style platform. Personal information (including delivery details) may be accessed by authorized internal personnel only as necessary to:

  • Fulfill orders
  • Provide customer support
  • Prevent fraud or resolve disputes

Access is limited by role and operational need.

7. CHILDREN'S PRIVACY

The Services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children where prohibited by law.

If you are a parent/guardian and believe a child has provided personal information, contact us to request deletion.

8. DATA RETENTION

We retain personal information only as long as reasonably necessary to:

  • Provide the Services
  • Complete transactions
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Retention periods vary depending on the type of information and applicable requirements.

9. SECURITY

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

Do not send sensitive information through insecure channels.

10. YOUR RIGHTS AND CHOICES

Depending on your location, you may have rights to:

  • Access personal information
  • Request deletion
  • Correct inaccuracies
  • Request data portability
  • Opt out of targeted advertising

Marketing Opt-Out: You may unsubscribe from promotional emails at any time using the link in those emails. You may still receive non-promotional messages (order and account communications).

How to Exercise Rights: Contact us using the details in Section 13. We may need to verify your identity before processing requests.

Authorized agents may make requests where permitted by law, but we may require proof of authorization.

11. INTERNATIONAL DATA TRANSFERS

Personal information may be processed in countries other than where you reside. Where required, we rely on legally recognized transfer mechanisms (such as Standard Contractual Clauses) for transfers from the EEA/UK.

12. THIRD-PARTY LINKS

The Site may include links to third-party websites or services. We are not responsible for their privacy practices. Review their policies before providing information.

13. CONTACT (DATA CONTROLLER)

For privacy-related questions or requests:

Email: support@bloxsupply.gg
Mail: Prism Digital LLC, 1209 Mountain Road Pl NE Ste N, Albuquerque, NM 87110, United States

For the purposes of applicable data protection laws, Prism Digital LLC is the data controller of your personal information.