Refund policy

Refund Policy

Last Updated: December 22, 2025

This Refund Policy explains how refunds, replacements, or resolutions are handled for purchases made on BloxSupply.gg. This policy should be read together with our Terms of Service and Privacy Policy.

Because we provide digital items and automated delivery services, certain limitations apply. However, we are committed to working with customers to resolve any issues fairly.

1. DIGITAL ITEMS & DELIVERY

Due to the nature of digital items, orders are typically considered complete once delivery has been successfully fulfilled.

While refunds are generally not available after successful delivery, we review all customer concerns individually and provide appropriate resolutions where applicable.

2. WHEN A REFUND, REPLACEMENT, OR CREDIT MAY BE ISSUED

We may offer a refund, redelivery, or store credit in the following situations:

2.1 Non-Delivery

If you do not receive your order and we are unable to complete delivery within a reasonable timeframe after support is contacted.

2.2 Incorrect or Misdelivered Item

If the item delivered is materially different from what was purchased:

  • we will correct or redeliver the item, or
  • issue a refund if correction is not possible

2.3 Duplicate Charges or Billing Errors

If a verified duplicate or incorrect charge occurs, the duplicate amount will be refunded.

2.4 Order Cancelled Before Delivery

If an order cannot be fulfilled or is cancelled before delivery is completed, a refund may be issued.

2.5 Unclaimed Orders

If delivery cannot be completed due to lack of response or required action from the customer:

  • orders may be converted to store credit after 14 days
  • store credit may be used for future purchases
  • refunds may be requested after verification

3. WHEN REFUNDS ARE GENERALLY NOT PROVIDED

Refunds are typically not issued in the following cases:

3.1 Completed Deliveries

Once delivery has been successfully completed and verified, the order is considered fulfilled.

3.2 Customer Errors

Including:

  • incorrect username or account information
  • failure to follow delivery instructions
  • failure to respond to support or delivery attempts

3.3 Platform or Game Limitations

Issues caused by:

  • Roblox/game restrictions, bans, or trade locks
  • account limitations outside our control
  • system changes after purchase

3.4 Change of Mind

Digital items are not eligible for refunds due to buyer’s remorse after delivery.

3.5 Fraud or Abuse

We reserve the right to deny requests involving suspected fraud, abuse, or misuse of the system.

4. DELIVERY VERIFICATION

We maintain detailed delivery records, including:

  • timestamps
  • system logs
  • fulfillment confirmations

These records are used to verify successful delivery and resolve disputes accurately.

5. CUSTOMER SUPPORT

If you experience any issue, please contact us before initiating a dispute:

Email: support@bloxsupply.gg
or through our support system.

Please include:

  • order number
  • username used
  • description of the issue
  • screenshots if available

Timeframe: Requests should be submitted within 48 hours for best resolution.

6. RESOLUTION PROCESS

When an issue is confirmed, we may:

  • redeliver the item
  • correct the order
  • issue store credit
  • or issue a refund where appropriate

We aim to resolve issues quickly and fairly.

7. REFUND PROCESSING

Approved refunds are issued to the original payment method. Processing time may vary depending on your payment provider.

8. CHARGEBACKS

We strongly encourage contacting support before filing a chargeback.

We maintain delivery verification records and may submit evidence to payment processors to resolve disputes.

9. POLICY UPDATES

This policy may be updated periodically. Continued use of our services indicates acceptance of any updates.